FollowerSupply

At FollowerSupply, we are committed to providing high-quality social media marketing services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and expected resolution timelines.

By placing an order on our platform, you agree to this Refund Policy. Please read it carefully before making any purchase.

1. Eligible Refund Cases

We will consider a full or partial refund in the following situations:

Service Not Started: If your order has been placed and payment was successfully received, but the service has not started delivery within the guaranteed start time (as stated on the service page), you are eligible for a full refund.
Service Not Delivered: If an order is marked as "Completed" by our system but the promised quantity was not delivered to your account (verifiable through analytics or screenshots), a refund or top-up may be issued after investigation.
Duplicate Payment: If you were charged more than once for the same order due to a payment gateway error, the duplicate charge will be refunded in full.
Order Cancelled Before Processing: If you cancel your order before the service has started and delivery has not commenced, a full refund will be issued to your panel wallet or original payment method.
Technical Error: If a verified technical error on our side caused incorrect order placement or billing, you are eligible for a refund.

2. Non-Refundable Services

The following situations are not eligible for refunds:

Partially Delivered Orders: If delivery has already begun, only the undelivered portion may be considered for a partial credit to your wallet — not a cash refund.
Completed Orders: Orders that have been fully delivered as per the specified quantity are not eligible for refunds, even if results decline over time (e.g., followers unfollow naturally).
Drop in Numbers: Social media platforms occasionally audit and remove fake or low-quality accounts. We are not responsible for follower/like drops caused by platform-level cleanups. However, if we offer a "Refill Guarantee" on a specific service, that guarantee applies as stated.
Wrong URL or Target Submitted: If the customer provided incorrect account details, links, or targets during checkout, we cannot issue a refund. Please double-check all submitted information before placing an order.
Change of Mind: Refunds are not issued simply because a customer changed their mind after order processing has begun.
Account Suspension by Platform: If your social media account is suspended or banned by the platform (e.g., Instagram, YouTube, TikTok) after placing an order, no refund will be issued as this is outside our control.
Wallet Balance: Top-up amounts added to your FollowerSupply wallet are non-refundable to the original payment method but remain available for future orders indefinitely.

3. Refund Request Process

To request a refund, please follow these steps:

Contact Support: Submit a support ticket via our Contact Us page or email us at support@followesupply.com.
Provide Order Details: Include your Order ID, the email address registered on your account, the service name, and a clear description of the issue.
Provide Evidence (if applicable): For cases involving non-delivery, please provide screenshots of your account analytics, follower counts, or any relevant proof.
Review Period: Our team will review your request and respond within 2–5 business days.
Decision: If your refund is approved, the amount will be credited to your FollowerSupply wallet within 1–3 business days, or returned to your original payment method within 5–10 business days depending on the method.

4. Refund Resolution Timelines

The following timelines apply once a refund is approved:

Panel Wallet Credit: 1–3 business days
Bank Transfer / Mobile Wallet (e.g., JazzCash, Easypaisa): 3–7 business days
Card Payment (Visa/Mastercard): 5–10 business days (depending on your bank's processing time)
Cryptocurrency: 2–5 business days

These timelines begin from the date the refund is approved, not the date the request is submitted. If you have not received your refund after the stated period, please contact your bank or payment provider, and then follow up with our support team.

5. Chargebacks & Disputes

We strongly encourage customers to contact us before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks may result in account suspension. We cooperate fully with all legitimate payment disputes and will provide evidence of service delivery to the respective payment processor.

6. Refill Guarantee

Certain services on our platform include a Refill Guarantee period, which is displayed on the service description. If followers, likes, or views drop within the stated refill period, you may request a free refill through the support ticket system. Refill guarantees are separate from refunds and apply only to the original quantity delivered.

7. Policy Updates

QuickSMMBoost reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be reflected on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

8. Contact Us

For all refund-related inquiries, please reach out to our support team:

Email: support@followersupply.com
Phone / WhatsApp: +44 7355 800786
Address: Blackburn, United Kingdom
Support Hours: 24/7 Remote-First Support
Ticket System: Submit a Support Ticket